How often should I test my home security system?+
We recommend testing your system once a month to keep it in top shape.
How do I test my monitored system without alerting the police?+
No problem! First, call Secur-Tek at 919-387-1800 (Monday-Friday, 8 AM-5 PM) or our monitoring partner (Affiliated Monitoring) anytime at 800-434-4000 to switch your system to “Test Mode” (this prevents police dispatch). Then:
- Arm the system as if you’re leaving, letting it fully activate.
- Open a door to trigger the alarm (entry/exit doors have a delay—wait for it to finish).
- After a few seconds of the alarm sounding, disarm it with your code.
- Contact us or the monitoring center to confirm the signal was received.
- If confirmed, close the door and clear the alarm (enter your 4-digit code + “1” twice or press “Reset,” depending on your system).
- If the signal didn’t go through, call Secur-Tek at 919-387-1800 for help.Want more tips? Check our blog on system maintenance!
Who do I contact for Secur-Tek system service?+
For service, call our office at 919-387-1800. Our skilled technicians—who install and service our systems—are ready to assist.
What do I do about a low battery alert?+
Post-power outage, give the backup battery time to recharge. If it still won’t charge after hitting “Reset,” use the onsite key to open the control box, disconnect the red and black leads, and bring the battery to Secur-Tek or a local store for a replacement. Reconnect the leads and allow recharge time. Alternatively, call 919-387-1800 to schedule a technician (service fee + battery cost applies). For wireless systems, contact us for assistance.
How do I fix a “Comm Fail” or “CF” alert?+
This means your system couldn’t reach the monitoring center. Ask yourself:
- Have you switched phone providers?
- Has a provider worked at your home/business recently?
- Did you lose power?If “yes” to any, call 919-387-1800 (business hours) or 800-434-4000 (anytime) to put your system in Test Mode, then follow the testing steps above. If the alert persists, schedule a service call at 919-387-1800 (service fee applies).
Will changing phone providers affect my system?+
Test your system (see above) before and after any change. Not all providers work with alarms—Secur-Tek advises against digital phone services and recommends cellular communicators instead.
Why is my system beeping?+
Check the info slide behind your keypad for troubleshooting steps to stop the beeping. If it continues, call our office at 919-387-1800.
Can Secur-Tek upgrade my system?+
Yes, depending on your setup! For Honeywell systems, we can add remote monitoring, cameras, and detectors (gas, smoke, motion). For other systems, call 919-387-1800 or contact us for a consultation.
How many cameras do I need for my home?+
It depends on your home’s layout. Schedule a free consultation with us—we’ll assess your property and suggest the ideal number and placement of cameras.
Should I monitor my security system?+
Absolutely—it boosts peace of mind, especially for travelers or those with valuables. Our 24/7 monitoring, handled by an award-winning company, ensures quick contact with police, fire, or medical services.
How much is monitoring?+
Our reliable, low-cost cellular monitoring starts at $31.95/month.
Do you require a three-year contract?+
No, we keep it simple.
How long are your monitoring agreements?+
Just one year—no long-term commitments!
What systems can Secur-Tek monitor?+
We handle many system types—call 919-387-1800 to confirm compatibility.
What remote services are available?+
With Honeywell Total Connect, control your system via smartphone or iPad. Call us to explore automation options like Honeywell thermostats, lights, and keyless locks.
How do customers rate Secur-Tek?+
We’re proud of our loyal customers! Visit our testimonial page for their feedback and see our many 5-star Google reviews.
Still have a question? Contact us — a real person will answer.